PRIVACY POLICY

Mantaray Africa Ltd. is an African based company that provides user experience and consulting services. Our core business recruits suitable culturally and language significant human participants for studies with new and existing technologies. This Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by an African corporation (“or “us” or “we”) anytime you interact with Mantaray Africa Ltd or visit our website at www.mantaray.co.za (together with any mobile or app versions of such website, the “website”). Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Mantaray Africa Ltd, and we go to great lengths to protect it. This Privacy Policy is not stagnant and we reserve the right to change the terms and conditions thereof as required by law from time to time at any time and for any purpose without notice. You should visit this page regularly and review this Privacy Policy for the current version, since your continued access or use of the website will be deemed as an irrevocable acceptance of any such changes, modifications or alterations.

PERSONAL INFORMATION GATHERED UNDER PREVIOUS VERSIONS OF THIS PRIVACY POLICY

Personal information collected via the website will generally be governed by the version of the Privacy Policy in effect at the time the information was gathered. We will not retroactively make material changes to the way we use personally identifiable information collected under previous versions of this Privacy Policy without obtaining your consent.

SCOPE OF PRIVACY POLICY

This Privacy Policy covers the followings methods with which we may collect personal information:

  • Personal information collected during your interaction with this website
  • Personal information collected from human participants in Mantaray Africa Ltd UX studies
  • Personal information required by human resources as and when needed
  • Information collated and stored on Google Drive or Dropbox when in during research projects and thereafter as may be needed.

Our website:

WHY WE COLLECT PERSONAL INFORMATION

We collect your personal information because it helps us deliver a superior experience and level of customer service that you expect of us.

WHAT INFORMATION WE COLLECT AND HOW WE MAY USE IT

We may from time to time require that you provide personally identifiable information, including without limitation, your name and email address. We may also collect certain generic identifiable information regarding customer activities on our website. This helps us to determine how best to provide useful information to users and to understand which parts of our website and Internet services are of most interest to them. When you submit reviews or comments to the website, you will provide us with the contents of your submission. We will also collect the information described below under “Cookies, Tracking and Other Technologies” when you use the website. We may use your personal information to provide services that you have requested, respond to your requests, and send you communication relating to auditing, research, and analysis to improve the products offered on our website as a direct benefit to our visitors.

PUBLICLY DISPLAYED INFORMATION IS PUBLIC

If you use the review or comment feature on the website, you should be aware that your user name and any other information you share may be visible to other users. Personally identifiable information you submit in this manner can be read, collected, or used by other individuals to send you unsolicited messages. For example, if you submit a review that includes information that was previously private, Mantaray Africa Ltd will collect that information from your interaction and the information may become publicly available. Mantaray Africa Ltd is not responsible for the personally identifiable information you choose to submit in this manner.

WHEN WILL WE DISCLOSE YOUR INFORMATION

To help us provide superior service, your personal information may be shared with actual and prospective assignees and licensees of the website, its content, or any portion thereof, including your submissions and personal information. In addition, the personal and other information you provide to Mantaray Africa Ltd is considered an asset of the company and may be included among transferred assets of Mantaray Africa Ltd or any parent company if acquired by a third party. There are also times when Mantaray Africa Ltd makes certain personal information about you available to companies or individuals to provide products and services to you on our behalf. These companies may help us process information, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. We call them our “Service Providers.” We may share personally identifiable information with Service Providers solely as appropriate for them to perform their functions, but we prohibit them from using such information for any other purpose unless we inform you otherwise at the time of collection. All Mantaray Africa Ltd data is stored on Google Drive and Dropbox which has its own privacy policies in place to secure your and our data. Please familiarise yourself with these policies at the following links; Google Drive https://docs.google.com/document/d/1l_IwaDcbQD_4ZqppXIFipk_dE99nzxAdHKWZfJ1Ii1E/edit? ts=602bdbb0# Dropbox https://www.dropbox.com/business/trust At times we may be required by law, litigation, arbitration or similar legal process to disclose your personal information. We may also disclose information about you if you consent to it or if we determine that disclosure is necessary for national security, law enforcement, personal safety, or other issues of public importance.

COOKIES, TRACKING AND OTHER TECHNOLOGIES

Like many websites, Mantaray Africa Ltd website uses cookies, flash cookies, web beacons, and other applicable technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We may use these technologies to study traffic patterns on our website. This information helps us make the website more rewarding and helps us study the effectiveness of our customer communications. We also use cookies to customize your experience and provide greater convenience each time you interact with us. For example, your account information and information about your device helps us operate the website efficiently. You may have the ability to decline to permit cookies or other tracking technology, but in that case we cannot promise you that all features of the website will function properly as a result. To allow the proper functioning of the website, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Mantaray Africa Ltd. will not use this type of collected information to market directly to that person. We may utilize third-party website analytical tools (such as Google Analytics) that collect information about visitor traffic on our website. The information we may collect by these this way would be similar to that collected by the technologies described above and includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type);
  • URLs that refer visitors to the website;
  • Dates and times of visits to the website;
  • Information on actions taken on the website (such as page views and site navigation patterns);
  • A general geographic location (such as country and city) from which a visitor accesses our website; and
  • Search terms that visitors use to reach the website. In some of the email messages from us or those whose products are available on our website, we use a “click-through URL” linked to content on Mantaray Africa Ltd. website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We may track this click-through data to help us determine interest in particular topics and measure the effectiveness of customer communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in the email.]

CLICKSTREAM DATA

As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as “Clickstream Data,” can be collected and stored by a website’s server. The Clickstream Data we collect can tell us the type of device and browsing software you use and the address of the web site from which you linked to our website. We may use Clickstream Data as a form of impersonal information collection to anonymously determine how much time visitors spend on each page of the website, how visitors navigate throughout the website and how we may tailor our web pages to better meet the needs of visitors. This information will only be used to improve the website. Any collection or use of Clickstream Data will be anonymous and aggregate.

CHILDREN AND MINORS

Our website and app are intended for use by adults only and we do not knowingly collect or use any personal information from visitors under the age of 18 (eighteen). If we collect personal information from someone, we learn to be under 18 years of age, such personal information shall immediately be deleted. If you are a parent or guardian of a child under 18 years of age and you believe your child has provided us with personal information, please contact us at info@mantaray.co.za

UPDATING OR REMOVING YOUR PERSONAL INFORMATION

Please contact us at any time to update or remove your personal information. We may reject requests that are unreasonably repetitive, require disproportionate technical effort or expense (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Please be aware that a removal request does not ensure complete or comprehensive removal of the content or information you have provided and that there may be circumstances in which the law does not allow removal even if requested. DISCLAIMERS Our website and app operate AS-IS, and we do not represent or warrant that they will be available at all times, or that your use of the website will be uninterrupted or error-free. We are not responsible for your ability to access the website, or for matters beyond our control. Mantaray Africa Ltd takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. We use reasonable and customary measures to safeguard the security of your personal information. Nonetheless, transmissions made on or through the Internet and information stored by us are vulnerable to attack and cannot be guaranteed to be secure. You hereby acknowledge that we are not responsible for any intercepted information sent via the Internet or data loss caused by “hacks,” malicious attacks or other breaches caused by third parties, and you hereby release us from any and all claims arising out of or related to the use of information obtained by means of an unauthorized interception or breach.

If you are a participant in a Mantaray Africa Ltd. study:

WHY WE COLLECT PERSONAL INFORMATION

Mantaray Africa Ltd. conducts user experience research studies to help improve products and services for our clients and their customers. Studies may be conducted remotely or in-person. Prior to the study session, we need to collect certain types of personal information to identify you and qualify you for our study. During the session, a typical study may include an interview with you while you interact with the study stimuli, which, for example, might be a website or device. In a remote study, we may ask you to share your device screen and/or join a meeting via video. Depending on the study, we may collect video and audio recordings of your session so we can analyse the results, which helps to improve the design of products and services for our clients. Your session may also be securely live streamed to other viewers involved in the study. To learn more about how we secure your information, see below under

SECURITY.

Prior to your participation in any Mantaray Africa Ltd. study you will be provided with an Informed Consent Form containing details specific to your study with the option to opt in or opt out.

WHAT INFORMATION WE COLLECT AND HOW WE MAY USE IT

When you participate in a Mantaray Africa Ltd. study, Mantaray Africa Ltd. may collect any of the following information as applicable for that study. You will always have the choice to opt in or opt out of providing this information.

  • Contact details such as name, address, telephone number, and email address
  • Identity number, driver’s license or passport number for identification purposes
  • Identification of workplace and position (title)
  • Video and audio recordings of faces and voices
  • Information collected from a recruiting firm which recruited you for our study
  • Information regarding any relevant experience or subject matter expertise necessary for the study
  • Medical condition and any prescribed medications, when applicable for the study
  • Demographic information such as age, household income, race, gender, ethnicity
  • Opinions, specifically limited to opinions on the products or services in the study

ONWARD TRANSFER AND SHARING OF YOUR PERSONAL INFORMATION

In the context of its business and with your consent, Mantaray Africa Ltd. may transfer your personal information to its client, which would be the sponsor of the study. In some cases, our client will request data that includes your personal information. Transfer of this data that includes your personal information allows our client to improve the design of the product or service that is being developed. In many cases, we will simply transfer aggregate reports which do not contain your personal information or any information that can be used to identify you. Aggregate reports are those wherein the information you provide is anonymized and combined with that of other study participants for the purposes of analysis as a whole, where this information cannot be used to identify you. We do not share your personal information with other third parties, nor do we permit the use of your personal information for any reason other than that for which it was originally provided, which will always be described in the informed consent form provided to you prior to your participation in the study. In such cases of transfer of your personal information, Mantaray Africa Ltd. remains liable for the protection of personal information under the applicable privacy law of the country of origin and the country of assimilation of your data for the purpose described above. In the event that information will be transferred by Mantaray Africa Ltd., we will provide clear and unambiguous advanced notice and a description of the purpose of such transfer to the data subject, who will have the opportunity to decline.

RETENTION OF YOUR PERSONAL INFORMATION

Mantaray Africa Ltd. will only use your personal information to the extent necessary to carry out the research as specified in the informed consent form provided to you prior to your participation in our study. Your personal information will be deleted upon completion of that research, which may take up to 6-12 months but cannot be limited thereto. Video and audio recordings may be retained for longer periods for review at a later date, but these recordings are only used in support of the purpose for which they were originally collected. Aggregate reports of your personal information may be developed and retained for longer periods. This means that information you provide is anonymized and combined with that of other study participants for analysis where this information cannot be used to identify you.

SECURITY

To ensure ongoing protection of your personal information, Mantaray Africa Ltd. has implemented information security practices consistent with industry standards. This includes technical, physical, administrative, and organizational measures we have implemented to protect the confidentiality, integrity, and availability of your personal information and safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION

You have the right to access, amend, correct, access, or transfer your personal information at any time. Additionally, you have the right to request us to limit the use of, block transfer of, or delete your personal information from our records. To make any request regarding your personal information, please contact our Data Privacy Officer at info@mantaray.co.za. Such a request needs to be reasonable and the implementation thereof needs to be probable.

DISCLOSURE BY LAW

In response to lawful requests from public authorities, Mantaray Africa Limited is obligated to disclose personal information, including such situations to meet national security or law enforcement requirements.

LEGAL DISPUTES

All and every legal dispute relating to the use of this website or any participation in the business of Mantaray Africa Ltd in a manner that requires the use of your personal information for purposes as stated above or any other dispute that may flow therefrom be in contractual or otherwise will be regulated by the domestic law of the Republic of South Africa and in particular the rules and regulations relating to mediation of a dispute or the referral of a dispute for arbitration. All disputes shall first be the subject of conciliation, mediation or facilitating to find and amicable solution. Should these fail the matter shall be referred to arbitration regulated by the International Arbitration Act No.15 of 1997 of the Republic of South Africa with the seat of arbitration to be Johannesburg and the domestic law of the Republic of South Africa the procedural law of the arbitration. The ADR Junction is appointed to provide three suitable mediators and three suitable arbitrators for the parties to choose one of each within three weeks from date of receipt. Should the parties fail to agree to a mediator and or arbitrator in the allocated time period the Chief Operating Officer of Legislation Pty Ltd t/a The ADR Junction will appoint such mediator and or arbitrator. For further information; CONTACT US If you have any questions, concerns, or complaints about Mantaray Africa Limited or our Privacy Policy, please contact us: info@mantaray.co.za Mantaray Africa Limited Attn: Data Privacy Officer Level 3, Alexander House, 35, Cybercity, Ebène 72201 Mauritius

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